Please be aware, this session is being simulcast on the AADOM Fb Web page, the AADOM LinkedIn Web page, and the AADOM YouTube Channel to view on 9/25/2024 at 1:00 pm Jap
Customer support is without doubt one of the strongest methods for any observe to distinguish itself and appeal to sufferers. Only a few practices attain the “5-Star Buyer Service” degree, however once they do all features of observe efficiency enhance. Buyer Service is just not merely about being good to sufferers. It’s a observe system that must be documented and built-in into the observe by a completely educated group and overseen by the Workplace Supervisor. The very best practices supply excellent customer support, which results in their continued success yr after yr.
Distinctive customer support begins with constructing a buyer service-oriented tradition the place particular actions happen on daily basis. The reality is that many practices imagine they’ve “5-Star Buyer Service” however are actually on the 3 or 4-star degree. Sufferers can inform the distinction, and so they recognize and are drawn towards practices that ship the very best ranges of customer support expertise.
This presentation will embody not solely the philosophy behind constructing a customer support tradition in your observe, however many sensible methods that can be utilized by Workplace Managers every day. Inside 90 days of implementing the methods taught on this seminar, the observe will start to rework into a very constructive and energized atmosphere that pulls extra sufferers and generates plentiful constructive critiques. A easy, no-cost approach to draw lots of of constructive critiques may also be defined together with quite a few different pearls that may convey any observe as much as the 5-Star Buyer Service degree.
Course Studying Aims:
- Study to construct a customer support tradition that may rework and differentiate the observe.
- Perceive and implement particular customer support methods to make use of with each affected person on daily basis to create a 5-Star Buyer Service atmosphere.
- Quickly add lots of of constructive (5-Star) critiques for the observe by constructing and leveraging a basis of excellent customer support primarily based on the ideas of excellent customer support.
LIVEcast begins at 1:00 pm Jap on our AADOM Fb Web page, the AADOM LinkedIn Web page, and the AADOM YouTube Channel
Sponsored by: Proctor and Gamble/Crest + Oral-B
Study concerning the presenter:
By intensive analysis and cutting-edge innovation, Dr. Levin is a acknowledged knowledgeable on propelling practices into the highest 10%. He has authored over 65 books and over 4,000 articles on dental observe administration and advertising and marketing. Dr. Levin has served on the editorial board of distinguished dental publications and has been named one of many “Leaders in Dentistry” by Dentistry At this time journal for the final 16 years. He was lately named one of many “32 Most Influential Individuals in Dentistry” by Incisal Edge journal and voted Greatest Dental Advisor by the readers of Drbicuspid.com. He has been interviewed for the Wall Avenue Journal, New York Instances, and Time journal and is the creator of the Levin Group Tip of the Day which reaches over 30,000 dental professionals. To contact Dr. Levin, go to www.levingroup.com or e mail [email protected].
